Good customer service is the lifeblood of any business. When customer service is good, customers leave happy, and willingly return for repeat business whilst gladly spreading the word to others. Getting the basics right enables organisations to form good relationships with customers resulting in long term loyalty and business growth. This course will help participants to understand the fundamentals of truly great customer service and how to implement these in practice. Participants will develop the art of relationship building and managing difficult situations in a business environment. Participants will also gain the knowledge, skills, and competencies required to increase customer satisfaction.
Certificates
Upon successful completion of this program, you will receive a Certificate of Completion. Certificates are distributed on the final day of the program.
For further information please contact us through nigeria@harleyreed.com.
| Price | N 250,000 |
|---|---|
| Date | 11th June |
| Venue | Lagos |
